Error reporting

How do I find my serial number and pin code?

You will find the serial number and pin code in your app you use for charging.

How do I find my order number?

You can find your order number in your order confirmation you received when you placed your order. Feel free to search for Evify in your mailbox!

Can't find your order number? Fill in your email address and phone number and we will search for your order in our systems.

How quickly do you respond to an error report?

Reporting an error is the absolute fastest way to get help from us at Evify. We usually respond on the same day on non-holiday weekdays.

I haven't ordered my charger from you at Evify, what do I do?

Our recommendation is that you first of all contact the people who installed your charger. If you do not get help there, you should contact customer service for the manufacturer of your charger.

Why should I use this form?

If you are a customer of Evify, we can use your pin code and serial number to connect to your charger via the internet and usually help you with your problems directly, without having to book an electrician.