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Contact & Support

Frequently asked questions

Feel free to email us at info@evify.eu and state your order number and our support will help you.

In order for us to help you as quickly as possible, please fill out our error report form here

Email us at info@evify.eu and we will help you. If the goods have already been delivered, you have fourteen days to exercise your right of return.

On each product you can see our estimated delivery times, the majority of our wallboxes are delivered within 3-5 working days. If you have placed an order, you will see the estimated delivery time on your order confirmation, otherwise you can always contact us at info@evify.eu

No, at the moment our customer support is only available via email. But do not worry, we answer really fast!

When your order is shipped, you will receive a tracking code sent to you either by email or SMS. If you have not received a code, please email us at info@evify.eu

Still need help?

At the moment our customer support is experiencing a high volume but we are working intensively to help you as quickly as possible. For the fastest possible answer to your questions, please email us at info@evify.eu and we will get back to you as soon as we can.

Having troubble with your wallbox?

In order to get help as quickly as possible with your wallbox, we ask you to report an error via the button below. In many cases, we can connect to your charging box via the internet and solve the problem immediately.

Error reporting
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